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You are deemed to have read, understood and accepted the following tour booking terms and conditions. Bintanbudgetresort.com shall be known as “The Company” in the conditions below:
POLICIES
Payment Policies
Unless otherwise stated, payment should be made only PayPal or fund transfer.
Deposit
Unless otherwise specifically stated, the following deposit policies apply to accommodations provided by Bintanbudgetresort.com. The following deposit payment is required upon booking:
50% of the total value of package per person upon confirmation.
Full payment is required 7 days before the check-in date.
The deposit forms part or all of your final payment. In the event of cancellation of confirmed booking authorised by the customer, the cancellation policy and time frame will apply.
Cancellation by the Customer
Cancellation of bookings must be made in writing and be acknowledged by The Company to be effective and to avoid misunderstanding. The Customer is allowed to cancel the reservation in writing, at any time prior to the check-in date.
Deposit payment made by the Customer will not be refunded at all even upon receiving the written notice of cancellation. The credit card of the Customer will not be charged for the remainder 50% payment if the written notice of cancellation is received more than 7 days before the check-in date.
Amendment by the Customer
An administrative fee of SGD $20 per person per amendment will be levied.
Accommodation Cancellation by The Company
Even after deposit or full payment has been made, all arrangements are still subject to final confirmation.
We may be obliged to cancel your accommodation arrangements by reasons of force majeure (war, riots, civil disturbances, strikes, national disasters, terrorist activities) or closure of Ferry Terminal. Under such circumstances, we will advise you as soon as possible if we can offer you an alternative check-in date. The Company will only refund 50% of the full payment if full payment has been made by the Customer prior to cancellation by The Company.
Refund by The Company
Unless otherwise specifically stated, the following refund policies apply to accommodation operated by The Company:
The Company shall endeavour to propose an alternative check-in date. Should the customer decide not to accept the alternative accommodation arrangement, the stated refunds will be paid within 4 weeks. However, during the peak season, refunds may take longer due to the increase in transactions. In cases of credit card payment, refunds (if any) will be made through the credit card company.
Refund Policy on Used Portion of the Accommodation package
No refund will be made with respect to accommodation, meals, or any other services included in the package but not utilised by the Customer, either in part or full, or where the Customer amends, cancels or otherwise varies arrangements after commencement of the accommodation.
Refund Policy - Payment Mode
For cheque or cash payment, refund will be made in a form of a cheque and processed within 4 weeks. For credit card payment, refund will be made through the credit card company and processed within 4 to 8 weeks. During peak periods, the refund process may be longer due to the increase in transactions.
Pricing Policy
Unless otherwise stated, prices quoted are in Singapore Dollars. All prices reflected in our communication materials exclude transportation fees, visa applications fees, insurances, service fees and/or other incidentals where applicable. All information and prices shown are accurate at time of print.
To ensure accuracy of charging, prices are clearly indicated, including total amount payable and listing of items purchased during point of sale communication.
The Company will also clearly indicate any additional charges for extra services that may be incurred by the Customer.
Right To Reject
The Company reserves the right to cancel or withdraw any itinerary or booking made for a client. The Company also has the right to decline acceptance or to retain any customer as a participant of accommodation if such person(s) is likely to endanger the health or safety or impair the comfort and enjoyment of others in the resort.
Travel Insurance
Purchase of travel insurance is strongly recommended with respect to unforeseen circumstances such as trip cancellation, personal baggage loss, personal accident, injury or illness. Under no circumstances shall the Company be construed as a carrier under contract for safe carriage of the Customer or his / her baggage / belongings. The Company regret to inform that no travel insurance and related matters is handled by the Company.
Travel Documents
It is the customer’s responsibility to ensure that he has an international passport that is valid for at least six months from date of entry into the country of destination and to obtain visa if required. The Company shall not be liable to refund to customer any part of the package price in the event that customer is refused entry into any country of destination for any reason whatsoever, including the following: carrying a passport with less than 6 months validity, failure to obtained the appropriate visa, bar from entry into country of destination for contravention of its laws of regulations.
Liabilities
There are inherent risks in international travel. You acknowledge and accept these risks and those associated with travelling and living in the countries, including developing nations that you travel to.
The Company shall not be liable for any cost, expenses, or damages whatsoever incurred and suffered by the customers which arise from any of the following events:
Acts of God, fire, lightning, explosion, flood, inclement weather or accident
National or local emergencies, acts or omissions of any government or government agencies, civil disorder, insurrection, war or military operations
Industrial disputes, strikes, lock out, stoppage or restraint of labour
Traffic congestion, vehicle breakdown, obstruction of any public/private roads, highway, sea or air passage
Accidents of any kinds occurring during the customer's independent activities
Theft, robbery or lost property
Isolation as a result of infectious diseases or any conditions likely to endanger the health or safety of customers or impair their reasonable comfort
Flight delay or cancellation
Any cause beyond the reasonable control of The Company
The Company shall also not be responsible for any loss due to damage or loss of property occasioned by the negligence or contributory negligence on the part of any member of your Travel Group.
PRACTICES & SYSTEMS
Confidentiality of Customer Data
The Company will safeguard, according to strict standards of security and confidentiality, any information on the Customer. The Company will limit collection and use of the Customer’s personal particulars / information to the minimum and for the sole purpose of completing the transaction as well as facilitating the smooth delivery of services.
The Company always seeks the customers’ permission and obtains their consent if we wish to use their particulars for purpose other than completing the transaction.
Every effort shall be made to ensure that the integrity of the Customer’s personal particulars and confidential information entrusted to the Company are not compromised unless required to by law. The Company also undertakes not to divulge the Customer’s personal information to any unauthorised third party without prior written consent.
Miscellaneous
The Company reserves the right to change, amend, insert or delete any of the Terms and Conditions, or policies contained in this document, as the case may be, without prior notice.
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